There are three ways to place monies on an account for someone in our care. Each way requires a Criminal Descriptor number which can be found by doing an Inmate Search:
- Lobby Kiosk:
Payments can be made by kiosk–cash or credit card–located at the Downtown Detention Center (490 Colfax Ave, Denver, CO 80206) or the Denver County Jail (10500 E Smith Rd, Denver, CO 80239).
- Money Order:
Only a US Postal Service money order (no other money orders/checks will be accepted) for an inmate's account. Write the name and CD number of the person in our care directly onto the money order to ensure the money goes to the correct person.
The US Postal Service money order can be dropped off at the information desk at either the Downtown Detention Center (490 Colfax Ave, Denver, CO 80206) or the Denver County Jail (10500 E Smith Rd, Denver, CO 80239).
Money order can also be mailed to PO Box 1108, Denver, Colorado 80201
- Online Pay:
Monies can be placed on an inmate’s account by going to Access Corrections.
Money can be withdrawn from an account if agreed to by the inmate and they have ample funds in their account. A valid government issued ID will be required to make this request.
In order to receive calls from a person in our care, you need to create an account with Securus Technologies. To set up an account with Securus, visit their website at www.securustech.net or call 800-844-6591.
Did you pay into GlobalTel*Link (GTL), our previous telephone service provider? Because GTL monies will not transfer to Securus, you'll want to contact them to get a refund at 877-650-4249 or www.gtl.net.
A GTL agent will either process the requested refund or provide instructions for receiving a refund by mail.
If refunding to a credit or debit card, a GTL agent will submit a refund request after obtaining the card details from the customer over the phone. A credit should appear on the card account within 30 - 60 business days.
If refunding a Western Union or money order payment, GTL will submit a refund request to the agency.
Requesting a refund online? Follow these steps:
- Select Inmate Friends and Family Members
- Select Global Tel*Link Billing Support
- Select Refund Inquiry Support
Sending in a written refund request?
- Refund checks are mailed from GTL within 30 - 60 business days after the refund request is processed.